[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"cms-entry-glossary-round-robin-en":3},{"message":4,"data":5,"success":39},"OK",{"id":6,"entry_type":7,"locale":8,"slug":9,"title":10,"summary":11,"body":12,"blocks":13,"author_name":14,"published_at":15,"updated_at":15,"data":16,"category":14,"tags":17,"related":18,"alternates":31,"seo":35,"cover":14,"media":38,"preview":37},21,"glossary","en","round-robin","Round-Robin Assignment","Round-robin assignment distributes incoming leads or cases to team members in turn, evenly.","**Round-robin assignment** hands new [leads](\u002Fen\u002Fglossary\u002Flead), opportunities or support cases to the people in a group in turn: the first record to Ayşe, the second to Mehmet, the third to Elif, the fourth back to Ayşe.\n\n## Other assignment methods\n\n- **Least busy:** the record goes to whoever has the fewest open items.\n- **Rule-based:** criteria such as city, industry or product decide the person or team.\n- **Manual:** a manager assigns.\n\n## Why it matters\n\nFast first contact improves conversion. Automatic assignment stops records sitting without an owner and spreads the workload fairly.\n\n## In CRModular\n\nAssignment groups support Round Robin, Least Busy, Random or Manual. Territory routing rules run first; leads, accounts, opportunities and cases that arrive without an owner are assigned by these rules.\n",[],null,"2026-10-03T20:37:13.568Z",{},[],[19,23,27],{"slug":20,"title":21,"summary":22,"entry_type":7},"churn","Churn (Customer Churn Rate)","Churn is the share of customers who end the relationship or do not renew their contract within a given period.",{"slug":24,"title":25,"summary":26,"entry_type":7},"cpq","CPQ (Configure, Price, Quote)","CPQ software combines product configuration, pricing rules and quote creation in one flow so sales teams produce correctly priced quotes quickly.",{"slug":28,"title":29,"summary":30,"entry_type":7},"crm","CRM (Customer Relationship Management)","CRM is the approach — and the software — a company uses to keep customer, sales and support information in one system and manage it as a team.",[32,34],{"locale":33,"slug":9},"tr",{"locale":8,"slug":9},{"title":36,"description":11,"canonical_url":14,"noindex":37,"og_image":14},"What Is Round-Robin Assignment? | CRModular Glossary",false,{},true]