[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"cms-entry-help-email-and-email-to-case-setup-en":3},{"message":4,"data":5,"success":40},"OK",{"id":6,"entry_type":7,"locale":8,"slug":9,"title":10,"summary":11,"body":12,"blocks":13,"author_name":14,"published_at":15,"updated_at":15,"data":16,"category":14,"tags":17,"related":18,"alternates":31,"seo":36,"cover":14,"media":39,"preview":38},31,"help","en","email-and-email-to-case-setup","Email (SMTP), Templates and Email-to-Case Setup","Connect SMTP for quote and reply emails, prepare email templates and turn emails to your support mailbox into cases automatically.","> The CRModular interface is currently in Turkish. Menu and button names are shown in **bold Turkish** with an English explanation in brackets.\n\nEmail settings are on **Ayarlar → E-posta & İletişim** (Settings → Email & communication).\n\n## 1. SMTP connection\n\n- SMTP host, port, username and password. For Microsoft 365 \u002F Google Workspace use an **app password**.\n- Sender email and name.\n- Open and click tracking.\n\nThe password is stored encrypted and never shown on screen.\n\n## 2. Sending limits\n\n**Günlük** (daily) and **Saatlik Gönderim Limiti** (hourly sending limit) count every email your company sends — single, bulk, cadence and automation. When a limit is reached, sending stops and the reason is shown; if a bulk campaign stops part-way, its owner gets a notification. **0 = unlimited.** Set the limits to match your email provider's limits.\n\n## 3. Email templates\n\nPrepare templates for sending quotes, welcome emails and support replies. Insert personalisation tags such as `{{first_name}}` and `{{company_name}}` with the buttons.\n\n## 4. Email-to-Case (support mailbox)\n\n*Professional and higher.* Use one of two methods:\n\n- **IMAP:** host, address, port, app password, SSL → **Bağlantıyı Test Et** (Test connection) → active. The mailbox is read every 5 minutes.\n- **Forwarding (webhook):** point your email provider's forwarding feature to the address shown on screen, with the `x-company-id` and `x-webhook-secret` headers.\n\nIf the sender is a known contact, the case is linked to that contact.\n\n## 5. Email-to-Lead\n\nThe same setup for a sales mailbox; incoming emails become leads.\n\n## Check\n\nSend a test email to the support address; it should appear as a case within 5 minutes. Reply from the case with **Müşteriye Yanıtla** (Reply to customer); the email should arrive.\n\n> If emails are not sent, check the SMTP details and app password and make sure your provider allows SMTP access. Also set up SPF\u002FDKIM\u002FDMARC records for your sending domain.\n",[],null,"2026-10-03T17:31:21.660Z",{},[],[19,23,27],{"slug":20,"title":21,"summary":22,"entry_type":7},"getting-started-setup-guide","Getting Started: Set Up Your Account Step by Step","From sign-up to go-live: a starter guide to which settings to configure in which order, and how to check each step.",{"slug":24,"title":25,"summary":26,"entry_type":7},"company-settings-and-security","Company Settings and Security (Including Two-Factor Authentication)","Set time zone, currency, password policy, session timeout and two-factor authentication, and reset 2FA for a user who lost their phone.",{"slug":28,"title":29,"summary":30,"entry_type":7},"sales-process-stages-and-reasons","Sales Process: Stages, Required Steps and Win\u002FLoss Reasons","Set up opportunity stages, sales path guidance, win\u002Floss reasons and territory-based automatic assignment.",[32,33],{"locale":8,"slug":9},{"locale":34,"slug":35},"tr","e-posta-ve-email-to-case-kurulumu",{"title":37,"description":11,"canonical_url":14,"noindex":38,"og_image":14},"Email (SMTP), Templates and Email-to-Case Setup | CRModular Help",false,{},true]