[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"cms-entry-resource-sla-policy-template-en":3},{"message":4,"data":5,"success":40},"OK",{"id":6,"entry_type":7,"locale":8,"slug":9,"title":10,"summary":11,"body":12,"blocks":13,"author_name":14,"published_at":15,"updated_at":15,"data":16,"category":14,"tags":18,"related":19,"alternates":24,"seo":29,"cover":14,"media":32,"preview":31},10,"resource","en","sla-policy-template","Free SLA Policy Template (Excel)","A free one-page SLA policy template with priority definitions, first-response and resolution targets, support hours, escalation and exclusions (English and Turkish).","A template that puts the commitments your support or service team makes to customers on a single page. It has two sheets: **SLA Policy** (English) and **SLA Politikası** (Turkish).\n\n## What is inside\n\n- **Policy details:** company, version, effective date, policy owner, support hours and channels.\n- **Priority matrix:** definition and example, first-response and resolution targets, how the clock runs (24\u002F7 or business hours) and the escalation step for Critical, High, Normal and Low priority.\n- **Definitions:** first response, resolution and clock pause (while waiting on the customer).\n- **Out-of-scope** situations and **reporting\u002Freview** items.\n\nThe times in the table are examples; adjust them to your own history. We explain how to choose targets step by step in [How to set SLAs for service teams](\u002Fen\u002Fblog\u002Fhow-to-set-slas-for-service-teams).\n\n> This template is for information only and is not legal advice.\n\n## From policy to system\n\nA written policy is the first step; the real challenge is tracking time on every case. In CRModular you define an SLA policy per priority, every case shows its remaining time and overdue cases are flagged automatically. See [Support Ticketing and SLA Management](\u002Fen\u002Ffeatures\u002Fsupport-ticketing-and-sla-management).\n",[],null,"2026-10-03T20:38:33.840Z",{"form_id":14,"file_media_id":17},11,[],[20],{"slug":21,"title":22,"summary":23,"entry_type":7},"sales-quote-template","Free Sales Quote Template (Excel)","A free Excel sales quote template that calculates line amounts, discounts, tax and grand total with formulas, with terms and signature fields (English and Turkish sheets).",[25,26],{"locale":8,"slug":9},{"locale":27,"slug":28},"tr","sla-politikasi-sablonu",{"title":30,"description":11,"canonical_url":14,"noindex":31,"og_image":14},"Free SLA Policy Template | CRModular",false,{"11":33},{"id":17,"url":34,"mime_type":35,"width":14,"height":14,"alt":36,"variants":39},"https:\u002F\u002Fapi.crmodular.com\u002Fcms-media\u002Fseed-sla-politikasi-sablonu.xlsx","application\u002Fvnd.openxmlformats-officedocument.spreadsheetml.sheet",{"en":37,"tr":38},"SLA policy template (Excel, TR + EN sheets)","SLA politikası şablonu (Excel, TR + EN sayfa)",[],true]