[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"cms-entry-solution-field-service-crm-en":3},{"message":4,"data":5,"success":70},"OK",{"id":6,"entry_type":7,"locale":8,"slug":9,"title":10,"summary":11,"body":12,"blocks":13,"author_name":12,"published_at":126,"updated_at":126,"data":127,"category":12,"tags":128,"related":129,"alternates":134,"seo":139,"cover":12,"media":142,"preview":64},24,"solution","en","field-service-crm","CRM for Field Service and Technical Support Teams","A service CRM that tracks breakdown requests by priority and SLA and collects cases from email and web forms in a single queue.",null,[14,21,37,60,66,73,89,108,120],{"type":15,"title":16,"cta_url":17,"eyebrow":18,"subtitle":19,"cta_label":20},"hero","Close Service Requests Within the Time You Promised","https:\u002F\u002Fapp.crmodular.com\u002Flogin\u002Fregister","Field Service & Support","Collect service requests from email and web forms in a single queue, answer on time with priority and SLA policies, and see breach risk before it happens.","Start a 14-Day Free Trial",{"type":22,"items":23,"title":36},"problem_list",[24,27,30,33],{"text":25,"title":26},"Between phone notes, emails and messages, nobody knows who owns which breakdown.","Requests get lost across channels",{"text":28,"title":29},"A missed response time from the contract is only noticed when the customer complains.","SLA times are not tracked",{"text":31,"title":32},"There is no shared knowledge source the team can use for recurring technical issues.","The same question is answered again and again",{"text":34,"title":35},"The service team cannot see a customer’s past cases and sales records in one place.","Sales and service are disconnected","Common problems for service teams",{"type":38,"items":39,"title":59},"feature_grid",[40,44,47,50,53,56],{"url":41,"text":42,"title":43},"\u002Fen\u002Ffeatures\u002Fsupport-ticketing-and-sla-management","Cases created automatically from email, submitted through web forms or logged after a phone call land in the same list.","One case queue",{"url":41,"text":45,"title":46},"Define first-response and resolution times per priority; overdue cases are flagged as breached automatically.","Priority and SLA policies",{"text":48,"title":49},"Cases are routed to the right team or person by the rules you define.","Assignment rules",{"text":51,"title":52},"Cases are linked to the account and contact, so sales and service history for the same customer live together.","One customer record",{"text":54,"title":55},"Publish common technical fixes as articles so the team does not rewrite the same answer.","Knowledge base",{"text":57,"title":58},"Give contract customers an account-level SLA and a monthly case allowance; the entitlement takes precedence over the priority policy.","Entitlements","Service management with CRModular",{"text":61,"type":62,"title":63,"reverse":64,"media_id":65},"The case screen shows priority, status and the time left for first response and resolution. When time runs out, the case is flagged as breached.","screenshot","Remaining SLA time on every case",false,3,{"text":67,"type":68,"title":69,"reverse":70,"media_id":71,"poster_media_id":72},"Open the case and reply to the customer by email right from the case screen; the first-response timer stops when the reply is sent.","video","From case to customer reply",true,8,9,{"type":74,"items":75,"title":88},"steps",[76,79,82,85],{"text":77,"title":78},"Incoming emails are read at regular intervals and turned into cases.","Connect your support mailbox",{"text":80,"title":81},"Set first-response and resolution times per priority.","Define your SLA policies",{"text":83,"title":84},"Decide which team or person takes each case.","Set up assignment rules",{"text":86,"title":87},"Let customers submit requests straight into the system with a default status and priority.","Add a support form to your site","How to get started",{"type":90,"items":91,"title":107},"faq",[92,95,98,101,104],{"answer":93,"question":94},"Yes. Once you connect your support mailbox (IMAP), incoming emails are read regularly and turned into cases. Email forwarding via webhook is also supported.","Are cases created automatically from email?",{"answer":96,"question":97},"Cases with an SLA policy are tracked automatically; overdue cases are flagged as breached and appear in reports.","How do SLA breaches show up?",{"answer":99,"question":100},"Yes. Contracts are stored in the CRM with start and end dates and line items, and linked to the customer account.","Can we track service contracts?",{"answer":102,"question":103},"CRModular is web-based and works in a mobile browser; there is no separate mobile app at the moment.","Can field teams use it on mobile?",{"answer":105,"question":106},"The CRModular application interface is currently in Turkish. This website and its documentation are available in English, and menu names in our help articles are shown in Turkish with an English explanation.","Is the application available in English?","Frequently asked questions",{"type":109,"items":110,"title":119},"related_links",[111,113,116],{"url":41,"label":112},"Support Ticketing and SLA Management",{"url":114,"label":115},"\u002Fen\u002Ffeatures\u002Fkvkk-compliant-crm","KVKK-Ready CRM",{"url":117,"label":118},"\u002Fen\u002Fpricing","Pricing","Related pages",{"text":121,"type":122,"title":123,"button_url":124,"button_label":125},"Let’s try the case queue and SLA tracking with your own scenario.","cta","See your service process live","\u002Fen\u002Fcontact","Request a Demo","2026-10-03T20:37:01.794Z",{},[],[130],{"slug":131,"title":132,"summary":133,"entry_type":7},"crm-for-distributors-and-wholesale","CRM for Distributors and Wholesalers","Customer-specific price books, discount approvals and quotes that turn into orders in one click — a CRM built for distribution and wholesale sales teams.",[135,136],{"locale":8,"slug":9},{"locale":137,"slug":138},"tr","teknik-servis-crm",{"title":140,"description":141,"canonical_url":12,"noindex":64,"og_image":12},"Field Service & Technical Support CRM | CRModular","Track breakdown and support cases against SLAs and turn incoming emails into cases automatically. A modular CRM for technical service companies.",{"3":143,"8":160,"9":167},{"id":65,"url":144,"mime_type":145,"width":146,"height":147,"alt":148,"variants":151},"https:\u002F\u002Fapi.crmodular.com\u002Fcms-media\u002Fseed-urun-destek-talebi-sla.png","image\u002Fpng",1140,720,{"en":149,"tr":150},"CRModular support case: priority, status and remaining SLA time","CRModular destek talebi: öncelik, durum ve kalan SLA süresi",[152,155,158],{"w":153,"url":154},480,"https:\u002F\u002Fapi.crmodular.com\u002Fcms-media\u002Fseed-urun-destek-talebi-sla-480.webp",{"w":156,"url":157},960,"https:\u002F\u002Fapi.crmodular.com\u002Fcms-media\u002Fseed-urun-destek-talebi-sla-960.webp",{"w":146,"url":159},"https:\u002F\u002Fapi.crmodular.com\u002Fcms-media\u002Fseed-urun-destek-talebi-sla-1140.webp",{"id":71,"url":161,"mime_type":162,"width":12,"height":12,"alt":163,"variants":166},"https:\u002F\u002Fapi.crmodular.com\u002Fcms-media\u002Fseed-urun-video-destek-talebi.webm","video\u002Fwebm",{"en":164,"tr":165},"Video: opening a support case and replying to the customer by email","Video: destek talebini açıp müşteriye e-postayla yanıt verme",[],{"id":72,"url":168,"mime_type":169,"width":170,"height":171,"alt":172,"variants":175},"https:\u002F\u002Fapi.crmodular.com\u002Fcms-media\u002Fseed-urun-video-destek-talebi-kapak.webp","image\u002Fwebp",1280,800,{"en":173,"tr":174},"Support case detail (video cover)","Destek talebi detayı (video kapağı)",[176,178,180],{"w":153,"url":177},"https:\u002F\u002Fapi.crmodular.com\u002Fcms-media\u002Fseed-urun-video-destek-talebi-kapak-480.webp",{"w":156,"url":179},"https:\u002F\u002Fapi.crmodular.com\u002Fcms-media\u002Fseed-urun-video-destek-talebi-kapak-960.webp",{"w":170,"url":181},"https:\u002F\u002Fapi.crmodular.com\u002Fcms-media\u002Fseed-urun-video-destek-talebi-kapak-1280.webp"]